Baggage problems: your contacts
Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.
Did you not receive your baggage upon arrival? Please contact immediately the Air France Baggage Service at the airport where you land.
Were you unable to declare your damaged baggage at the airport? Please send your declaration to the following address:
Baggage Claim Center
75564 Paris Cedex 12
Lost item on board or in an Air France lounge
Did you lose an item on board an aircraft or in an Air France lounge? Please contact the lost property department of the airport.
Lost item at the airport
Did you lose an item in the airport?
the Air France Customer Relation Service
Air France Bulgaria
9 bd Fridtiof Nansen, 3rd floor
Fax +359 2 939 70 36