Baggage problems: your contacts

Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.

Missing baggage

Did you not receive your baggage upon arrival? Please contact immediately the Air France Baggage Service at the airport where you land.

Damaged baggage

Were you unable to declare your damaged baggage at the airport? Please send your declaration to the following address:

Air France
Baggage Claim Center
TSA 21235
75564 Paris Cedex 12


Lost item

Lost item on board or in an Air France lounge

Did you lose an item on board an aircraft or in an Air France lounge? Please contact the lost property department of the airport.

Lost item at the airport

Did you lose an item in the airport?
Please contact the Air France Customer Relation Service
Air France Bulgaria
9 bd Fridtiof Nansen, 3rd floor
Fax +359 2 939 70 36
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