Personalized services
at the airport

Would you like assistance from an Air France agent throughout your journey at Paris-Charles de Gaulle, Paris-Orly, Bordeaux or Nice airports? Do you need help with your airport procedures? For departures and arrivals, or between connecting flight(s), you can request special assistance from an Air France agent to guide you through the airport. These services are also available at other airports served by Air France.

To reserve these services, please contact our dedicated sales team by phone at +33 (0)1 72 95 00 77* from Monday through Friday (8:00 AM to 9:00 PM CET) and Saturday (8:00 AM to 8:00 PM CET). In just a few minutes, we can design a tailored service to meet all your needs!

* Standard local rates apply when calling from France. International rates apply when calling from abroad.

Services designed to meet your individual needs

Our personalized services at the airport can be tailored to meet a variety of needs for families, seniors, tourists or international business travelers. Take advantage of this service if you would like to:
  • be escorted through the airport,
  • receive assistance in your language,
  • fast track your journey through the airport,
  • pre-check in your baggage to enjoy your last day in Paris without having to worry about your baggage,
  • leave the airport immediately and have your baggage delivered to a location in the city.
A dedicated assistance service

A dedicated assistance service

Our agents will be pleased to assist you during your journey through the airport. They will guide you to your gate, provide travel tips and help you complete airport procedures.

An Air France agent will accompany you all the way to the boarding gate and guide you through the airport at your own pace. For example, if you have a connecting flight and need to get to your gate as quickly as possible, the agent will show you the fastest way through the airport! Additionally, our agents can accompany you throughout the airport if you would like to take advantage of our lounges (subject to your eligibility) and duty-free shopping areas.

Are you traveling alone or with 1 to 3 other people*? This service is available from €150 including tax** at
Paris-Charles de Gaulle and €120 including tax** at other airports, subject to availability. In just a few minutes, you can request your personalized service at Paris-Charles de Gaulle airport. Please submit your request up to 1.5 hours prior to departure for medium-haul flights and 2 hours for long-haul flights. For all other airports, please contact us at least 48 hours before your flight's departure.
Assistance in your language
All our agents are able to assist you in French or English. At no extra charge, you can also request assistance at Paris-Charles de Gaulle in one of the following languages: Brazilian Portuguese, Cantonese, Hindi, Japanese, Korean, Mandarin, Modern Standard Arabic, Portuguese, or Spanish.

* Each Air France agent can assist up to 4 people. The rate for each additional person is €20 at Paris-Charles de Gaulle and €10 at other airports. For groups of more than 4 people, assistance is provided by one or more additional agents. Rates are cumulative in this case (excluding booking fees).
** Rate valid for 1 person and includes booking fees. Payment is made in euros. If paying with a credit card in another currency, current exchange rates apply.

Additional services for your trip

To facilitate your trip, you can also choose to reserve one or more of the following options, such as city-airport transfers for you and/or your baggage.
  • Let us organize your transfer to and from the airport via chauffeur-driven car or motorcycle taxi: from €80/person.
  • Prefer to "travel light?” We can pre-check in* your baggage from a location in the city for flights departing from
    Paris-Charles de Gaulle airport. That way you can enjoy your last day in Paris without having to worry about your baggage: from €80 per collection point for up to 4 baggage items.
  • Don't wait for your baggage when you arrive at Paris-Charles de Gaulle airport! We can arrange for the delivery of your baggage wherever you are staying and at the time of your choice: from €80 per delivery point for up to 4 baggage items.
You can reserve one or more of these services with or without the airport assistance service. This way you can choose the services you need for your trip!

* The number and weight of your baggage items must correspond to your baggage allowance as indicated on your ticket.

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