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Baggage service:
your contacts



Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.


Missing baggage

Did you not receive your baggage upon arrival?
Report this immediately to the Air France Baggage Service at the airport where you land. A baggage file will immediately be opened. It comprises:
  • an inventory letter,
  • the local number of the Baggage Assistance Service.

  • A file number will be given to you. Keep it safe.
    Did you not receive your baggage upon arrival? Please contact:

    Air France Customer Relations

    P.O BOX Q1211
    Queen Victoria Building
    Sydney NSW 1230

    Fax: (02) 9033 3466

    If your baggage is not located within 2 days

    Fill out the inventory letter given to you when the file was opened, as accurately as possible, giving:
  • the color and shape of baggage,
  • a detailed list of all items contained in the baggage.

  • Send this back to the appointed Air France Baggage Assistance Service of your arrival airport.

    For the fist 5 days follwing your baggage loss

    The Baggage Assistance Service of your arrival airport is responsible for following up your file.

    From the 22nd day following your baggage loss

    Air France does its utmost to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are requested to make contact with the Air France Customer Care Department in your country of residence:
    Air France Customer Relations
    P.O BOX Q1211
    Queen Victoria Building
    Sydney NSW 1230

    Fax: (02) 9033 3466

    Damaged baggage

    Were you unable to declare your damaged baggage at the airport? Please send your declaration to the following address.

    Air France Customer Relations
    P.O BOX Q1211
    Queen Victoria Building
    Sydney NSW 1230

    Fax: (02) 9033 3466

    If you find that your baggage is damaged upon arrival in Australia:

    Report this immediately to the Air France Appointed Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you. Once this report has been drawn up, contact the local Air France appointed Baggage Assistance Service

    If your baggage is damaged upon arrival in a country other than Australia:

    Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you. The local Baggage Service will explain the procedure to follow in order to carry out any repairs.

    If you discover that your baggage is damaged once you have left the airport:

    Submit a claim within 7 days of the date you received your baggage, attaching the originals of the following documents:
  • ticket receipt,
  • boarding passes,
  • baggage label(s),
  • the Damage Property Report (DPR) created at the destination airport,
  • expenditure documents.


  • Send this claim to the Air France Baggage Assistance Service at:
    Air France Customer Relations
    P.O BOX Q1211
    Queen Victoria Building
    Sydney NSW 1230
    Fax: (02) 9033 3466

    Lost item

    Lost item on board or in an Air France lounge


    Did you lose an item on board an aircraft or in an Air France lounge? Please contact an Air France counter or to one of our handling agents at destination.
    If you only notice your loss later, then contact the lost and found handling agent for Air France in each of the 5 Australian cities: Adelaide, Brisbane, Melbourne, Perth and Sydney in Australia.
    Remember to:
    • give your first and last name, permanent address, telephone number, fax number, e-mail address,
    • give the date and place where you lost the object (flight number if appropriate),
    • describe your lost property accurately. 

    Lost item at the airport

    Did you lose an item in the aiport? Please contact the lost property department of the airport in question.

    Please note: Any objects unauthorized in the cabin will be removed by the police. Air France does not take any responsibility for these prohibited objects.
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