At your service
Contact us
If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.
We do our best to find a quick and effective solution for you.
Requesting online help
Do you need help using our website?
Our online help service is available to answer your questions about:
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.
You can also contact the Web assistance for enquiries on online bookings or if you have questions on your existing booking at 1300 390 190 (toll free). Opening hours: Monday - Friday from 09.00am - 5.00pm
Request online help
Make a suggestion
Help us provide online services that best respond to your needs by sending us your feedback about the website.
Make a suggestion
Reservations by phone
Telephone sales for Australia
To purchase your ticket by telephone, please call 1300 390 190 (toll free).
Opening hours: Monday - Friday 9.00am - 5.00pm.
Postal Address: GPO BOX 4095 Sydney NSW 2001
Group services
Contact the Group desk
With Air France, groups can take advantage of reduced fares and a dedicated service, whether you’re traveling for business or pleasure, for sporting or cultural events.
A "group" is made up of at least 10 passengers who travel together on the same flight, either on an outgoing or a return flight.
Contact the group desk
Air France ticket Offices
Find addresses and contact information for Air France ticket offices around the world.
*There is no Ticket Office in Australia. For bookings and general enquiries, please contact the Reservations Centre at 1300 390 190 (toll free) from Monday to Friday, 09.00am until 5.00pm.
Find a ticket office
Refund or ticket Modification
A refund is subject to the conditions of the fare you purchased.
For more information on your ticket conditions, you can contact the Air France Sales and Service Centre at 1300 390 190 (Toll free). If your ticket is flexible and can be modified with or without penalty, you can consult, complete or modify your reservation online under "Manage your reservations".
Learn more about the refund process
Modify your ticket online
Making a claim
Do you wish to make a request or send a positive feedback?
From flight delays or cancellation to feedback about your flight experience, Air France is here to help. We do our best to find a quick and effective solution for you.
Contact the Customer Relations department
Baggage incident or Lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Declare a baggage incident or lost property
World Tracer - Baggage tracking
Contact Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Send an email to Flying Blue
Other Flying Blue contacts
Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
Contact Saphir
