Missing or damaged baggage, missing items

Your baggage has been damaged

Transport in the hold can cause scratches, marks and other minor damage to your baggage for which we cannot be held responsible.

If you are still at the airport

Please proceed to your arrival airport's Air France Baggage Service to inform us of the incident.
A Property Irregularity Report (PIR) will be established. We will provide you with necessary information concerning damage repair and you will also receive an associated file number. Please keep this to track your request.

If you have left the airport

You have 7 days from the date of your baggage's receipt to make a compensation request by completing the online claim form or by contacting the customer service team in your country of residence.

In both cases, please provide the following original documents with your request:
  • your boarding pass or your ticket,
  • your baggage tag(s),
  • receipts for any expenses incurred (professional baggage repair estimate, professional's statement of inability to repair baggage, etc.)

Please retain the originals of these documents, as they may be requested at a later stage.

Missing item

Upon your flight's arrival*, you discover that an item is missing from your checked baggage.

If you are still at the airport

If you discover that an item is missing from your baggage and you are still at the airport, please proceed to Air France Baggage Service at your arrival airport to inform us of the incident.

A Property Irregularity Report (PIR) will be established and you will receive an associated file number. Please keep this number to track your request.

If your arrival airport is Paris-Charles de Gaulle or Paris-Orly, you must complete a report using a standard form available at the airport. Our staff will then transfer the report to the French police.

If you have left the airport

If you discover that an item is missing from your baggage after leaving the airport, you must submit a compensation request using the online form within 7 days of receiving your baggage. Beyond 7 days, we cannot process your request.

If your arrival airport is located in metropolitan France, Guadeloupe, French Guiana, Martinique, Reunion or French Polynesia, please complete the pre-report form available here.

For all other arrival airports, we recommend you file a report with the local police. This will help us process your request.

* For flights provided by Air France

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